SAP Customer Relationship Management

Hands-on Training

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SAP CRM module helps you manage the customer relationship and engage with your customers anywhere, anytime. Through this module, you get the complete customer information and manage and increase sales. The customer information can be derived from interaction history to the behaviour on social media and intuitive tools. With different measures to know about your customers, you can continually improve your sales, marketing and service processes and delight your customers

Who is it for?

SAP End-users
SAP SD consultants
IT/Business analysts
Project team members
Aspiring SAP CRM Consultants


A general understanding of sales and customer relationship terms
Knowledge of Sales Processes

What you will learn?

SAP CRM Basic Functions and Master Dat

CRM Billing
Partner Processing
Pricing Fundamentals
Business Partner
Organisational Management
Product Master

SAP CRM Basic Functions and Master Data

Opportunity management
Copying control
Quotation management
Order management
Special functions in quotation and order management
Pricing in SAP CRM Sales
Contract management
Rebate processing

SAP CRM Service Course Contents

Installed base management
Individual objects
Service contract processing
Service agreements
Service contracts
Service plans
Service order processing
Resource planning
Service confirmation
Service billing
ERP Integration
Complaints and returns processing
Complaints and returns

12k+ Successful Students

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Joy Jeckson

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Neko Mebble

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Sayeed Ahmad

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