SAP Solution Manager 7.0
Hands-on Training
Guaranteed Work Experience
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In today’s competitive market, individuals who possess essential business and technological skill enjoy a significant advantage over their peers. This is particularly true if your expertise includes SAP software. The SAP Solution Manager 7.0 program provides that competitive edge. When you are SAP certified, you join a distinguished community of experts recognised globally. Today more than 14,000 consultants and users worldwide are part of this exclusive community.
Who is it for?
This course is aimed at Project Managers, Project Team Members and People with organisational responsibilities
The course is also suitable for customers who are still using an SAP R/3 version of the component.
The course is also suitable for customers who are still using an SAP R/3 version of the component.
Prerequisites
Basic knowledge of SAP systems
What you will learn?
SAP Solution Manager Overview
Installation Overview
Customising SAP Solution Manager
IMG structure (Basic and Optional Settings)
Solution Monitoring
System Monitoring
Business Process Monitoring
Service Desk
Service Desk Reporting
Message Processing
Service Delivery
Service Plan
Issue tracking
Maintenance Optimisation
Early Watch Alert Reporting
Service Level Reporting
Solution Reporting
Service Reporting
Availability Reporting
System Administration Reporting
Solution Manager Diagnostics
Change Request Management
SAP Solution Manager – Short overview
SAP Solution Manager Service Desk – Basics
Master data – Short overview
Business-Process ”Service Desk Message”
Create a message
Process a message
Customising of processes
Reporting and monitoring
Service Desk: additional functions
Service contract and SLA
IC Web Client
ICSS
Solution database
Interfaces to other helpdesk tools
Roles
The SAP Solution Manager Concept
Overview Change Request Management
Projects and Release Management
Projects and Change Requests
Regular Corrections: Process
Urgent Corrections: Process
Administration and Test Messages
Security Concept and Object Locking
Change Request Reporting
Managing/Extending Task Lists
Change Request Troubleshooting
Installation Overview
Customising SAP Solution Manager
IMG structure (Basic and Optional Settings)
Solution Monitoring
System Monitoring
Business Process Monitoring
Service Desk
Service Desk Reporting
Message Processing
Service Delivery
Service Plan
Issue tracking
Maintenance Optimisation
Early Watch Alert Reporting
Service Level Reporting
Solution Reporting
Service Reporting
Availability Reporting
System Administration Reporting
Solution Manager Diagnostics
Change Request Management
SAP Solution Manager – Short overview
SAP Solution Manager Service Desk – Basics
Master data – Short overview
Business-Process ”Service Desk Message”
Create a message
Process a message
Customising of processes
Reporting and monitoring
Service Desk: additional functions
Service contract and SLA
IC Web Client
ICSS
Solution database
Interfaces to other helpdesk tools
Roles
The SAP Solution Manager Concept
Overview Change Request Management
Projects and Release Management
Projects and Change Requests
Regular Corrections: Process
Urgent Corrections: Process
Administration and Test Messages
Security Concept and Object Locking
Change Request Reporting
Managing/Extending Task Lists
Change Request Troubleshooting
12k+ Successful Students
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